Terms & Conditions

Terms and Conditions

Bookings, Deposits and Payments
• Bookings will be confirmed when a non-refundable deposit of 25% of the total rental fee has been paid and the booking form completed and received by the Estate Office. Bookings will be confirmed in writing or by e-mail by the Estate Office.
• Payments can either be made by cheque (made payable to Ardkinglas Estate) or by BACS. The account details are on the booking form.
• Bookings will remain provisional for a maximum period of 3 days from the acknowledgement of the initial enquiry. After this time the apartment may be offered to let to other parties.
• The balance of the rental payment is payable 6 weeks prior to the commencement of the rental period. Apartments booked within 6 weeks of the intended start date of the holiday must be paid for in full at the time of booking.
• 50% of the full rental will be refunded on cancellation of bookings up to 6 weeks before the intended commencement of the letting. After this date no refund will be available.
• All payments must be made in £'s sterling.
• The rental fee includes VAT. Ardkinglas reserves the right to amend prices should the VAT rates change.
• Where two or more parties join together to take a holiday apartment the booking must be made in one name only. That person will be responsible for all payments and damages.
Additional Terms and Conditions
• All linen, electricity and heating (including firewood) is included within the rental charge.
• Unless by prior arrangement, guests are requested to arrive after 3pm on the day of arrival and vacate by 10am on the day of departure.
• Weekly lets are from Saturday to Saturday.
• Guests are requested to leave the property in the same condition as at arrival. Ardkinglas reserves the right to make additional charges for extra cleaning or to replace damaged items. Guests are requested to report any damages to the Estate Office prior to departure.
• The maximum capacity of each apartment will be agreed at the time of booking and is not to be exceeded.
• There is a strict no-smoking policy within the apartment
• No pets are allowed apart from guide dogs
• Unless otherwise agreed, the apartment is for holiday use only. No filming or other events are permitted unless previously agreed in writing with the Estates Office.
• The contract effected between the hirer and Ardkinglas is in terms of Schedule 4 Section 8 of the Housing (Scotland) Act1988 and confers on the hirer the right to occupy the property for the agreed period for holiday purposes only.
• Ardkinglas accepts no liability for any loss or damage arising from guest's holidays and guests are requested to take out adequate insurance to cover their holiday and any activities undertaken.
• Guests are asked to comply with any reasonable requests made by Ardkinglas Staff during their stay.
• Ardkinglas Staff reserve the right to enter the apartment at any reasonable time for any reasonable cause.
• If Ardkinglas is prevented, because of circumstances outside their control (e.g. fire damage, drought or the interruption of utility supplies) from putting the property at the disposal of the hirer, the hire charge shall be refunded in full but the hirer will have no further claim against the owner.
• Ardkinglas is a working Estate, from time to time, public and private events are held and land management activities carried out which may restrict access to certain areas for periods of time.